A day in the life of our Progression worker, Holly, working from home during COVID-19:
8am: Earlier start today – a client has a telephone PIP assessment. I send a good luck text and let her know I am at the other end of the phone for the PIP assessor to call if she needs additional support or is struggling with the intensity of the questions.
In the mean time I have my first coffee and check my emails, replying to things I didn’t get chance to yesterday. Arranged a collection of clothes donations for later in the week.
9:30am: Called the client to discuss the assessment.
10am: More coffee. I call a couple clients for check-ins to discuss their physical health, mental wellbeing, ask if they have had any letters they want support with and encourage them to access physical and mental health services.
11am: Text to confirm first face to face appointment with client tomorrow. I have already gone through safety precautions with the clients that I will start to meet face to face. I confirm the day before to make sure both of us are feeling well.
11:10am: Called a nurse from the POW sexual health clinic for an update on services
11:30am: Researched care worker jobs in Nottingham and how to apply as a client wants to join some agencies and apply for carer jobs. Emailed links and information to her and then called for a chat about applying and talked through job specs and her transferable skills.
1pm: Lunch (eat noodles and look up wedding hair accessories!)
2pm: Check Nottingham College website to see if there are any updates for September start and applying for student finance – no further updates.
2:15pm: Call a client who is supposed to be starting College in September.
3pm: Spoke to POW’s NRN drug worker about a new client. The drugs worker agreed to add the new client to her books.
3:30pm: Text details to new client for how to start accessing drug treatment through NRN.
3:30-4pm: Finish logging today’s contacts and email team.
4pm: early start = early finish!